Customers of several UK banks have recently been the target of online banking fraud that uses ‘spoof’ (also known as phishing or hoaxing) emails. Although difficult to recognise, they generally ask customers to click on a link to a counterfeit copy of their website and encourage them to provide, update or confirm sensitive personal information or passwords.
Please ensure that you always access the Abbey International website by typing the exact domain name (www.abbeyinternational.com). Never enter a banking site via another link and disclose your log in details.
To keep up to date with latest scams, and for further information, visit:
www.banksafeonline.org.uk
www.getsafeonline.org.uk
www.cifas.org.uk
Please remember, Abbey International will never send you an email asking you to enter your full personal, security or card details - not even to warn you about fraudulent emails asking for account validation ‘to prevent fraud’. In addition, we will never ask you to tell us your passwords by email, fax, or letter. However you contact us, we will never ask for your full password – only a part of it.
If you think you have revealed your security details in any way, or if you receive any suspicious looking emails, please contact us immediately.
'Pharming'
'Phishing' uses links that appear to be legitimate but actually take you somewhere else. 'Pharming' hijacks the domain name so that even if you are a 'phishing'-aware user who specifically types in the website you want (e.g.www.bbc.co.uk), you will still end up at a different website.
To help defeat 'pharming', you need to check the SSL (secure sockets layer), which provides you with a secure and private connection. When you log in to the Internet Banking Service, double-click the padlock symbol at the bottom of your browser to ensure the site certificate is valid and belongs to Abbey International. As long as the padlock symbol is there and is issued to Abbey International, you are not at any risk from online banking fraud.
Trojans
A trojan is a malicious file, usually disguised as something useful but, when activated, can cause loss, damage or even theft of data.
The critical difference between a trojan and a virus is that a trojan cannot replicate itself. The only way that it can spread is if you help it, typically by opening an email attachment, or downloading from the internet.
Once you open this file, the trojan goes to work destroying your computer's functionality – possibly recording your logging in details. A good line of defence is not to accept files from someone you don't know, and if you have any doubts, then do not open the file.
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